Veya Health LLC
Effective Date: July 15, 2026
Last Updated: August 18, 2026

1. Introduction

Welcome to Veya Health LLC ("Veya Health," "Company," "we," "our," or "us"). Your privacy is important to us, and we are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website at joinveyahealth.com, purchase our products, complete forms, communicate with us, or otherwise interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

2. What Information We Collect

a. Information You Provide Directly

We may collect the following information that you voluntarily provide to us:

Full Name

Email Address

Phone Number

Shipping Address

Billing Address

Payment Information (processed securely through third-party payment processors — we never store full card details)

Order and Purchase Information

Health Assessment or Intake Quiz Responses

Appointment or Consultation Information

Customer Support Requests and Survey Responses

Any information submitted through our forms, quizzes, or questionnaires

b. Information Collected Automatically

When you visit our website, we may automatically collect:

IP Address

Browser Type and Version

Device Type and Identifiers

Operating System

Website Usage and Navigation Data

Pages Visited and Time Spent

Date and Time of Access

Referring Website or Source

Cookies and Similar Tracking Technologies

3. How We Use Your Information

We use the information we collect to:

Process, fulfill, and ship your orders

Provide personalized customer support

Respond to your inquiries and communications

Process payments securely

Send order confirmations, shipping updates, and delivery notifications

Schedule appointments or clinical consultations

Improve our website, products, and overall customer experience

Personalize website content and product recommendations

Conduct internal analytics and business reporting

Prevent fraud, unauthorized activity, and security breaches

Comply with applicable legal and regulatory obligations

Send promotional emails, newsletters, and SMS marketing messages only where you have provided explicit consent

4. Cookies & Tracking Technologies

Our website uses cookies, pixels, web beacons, and similar tracking technologies to:

Improve website functionality and performance

Remember your preferences and settings

Analyze website traffic and user behavior

Measure the effectiveness of advertising campaigns

Personalize your browsing experience

Support our marketing and retargeting campaigns

You can control or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on our website.

We may use tools such as Google Analytics, Meta Pixel, and similar platforms that collect anonymized usage data to help us improve our services.

5. SMS & Email Communications

a. How You Opt In

By providing your phone number or email address through our website forms, intake quiz, checkout process, or any other point of contact, and checking the applicable consent box, you agree to receive communications from Veya Health LLC.

b. Types of Communications You May Receive

Email:

Order confirmations and receipts

Shipping and delivery updates

Appointment reminders and consultation follow-ups

Customer service responses

Marketing and promotional emails

Product updates and special offers

Health and wellness educational content

SMS / Text Messages:

Order and shipping notifications

Appointment and consultation reminders

Promotional and marketing SMS messages

Product updates and limited-time offers

c. How to Opt Out

Email: You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link at the bottom of any email we send. Please allow up to 10 business days for your request to be processed.

SMS: To stop receiving text messages, reply STOP to any SMS message from us at any time. You may reply HELP for assistance. Message and data rates may apply. Message frequency varies.

Opting out of marketing communications will not affect transactional messages related to active orders or appointments.

d. SMS Opt-In Data — No Sharing Policy

⚠️ IMPORTANT: The phone number you provide for SMS opt-in and any associated SMS consent data will never be sold, shared, rented, or disclosed to any third party or affiliate for their own marketing purposes. This data is used solely by Veya Health LLC to deliver the communications you have consented to receive. This policy is strictly enforced and is not subject to exception.

6. Payment Information

All payments are processed securely through trusted, PCI-compliant third-party payment processors.

We do not store your complete payment card information on our servers.

All payment data is encrypted using industry-standard SSL/TLS technology and handled in accordance with applicable Payment Card Industry (PCI DSS) security standards.

If you have questions about payment security, please contact us directly.

7. How We Share Your Information

We do not sell your personal information. Ever.

We may share your information only with trusted third-party service providers who assist us in operating our business. These providers are permitted to use your information only for the specific services they provide to us and are contractually obligated to protect your data.

These service providers may include:

Payment Processors — to securely handle transactions

Shipping & Logistics Providers — to fulfill and deliver your orders

CRM Platforms — to manage customer communications and relationships

Email & SMS Providers — to deliver communications you have consented to

Marketing & Analytics Platforms — to measure and improve our marketing efforts

Cloud Hosting Providers — to securely store and manage our data

Professional Advisors — legal, accounting, and compliance professionals under confidentiality obligations

Government or Regulatory Authorities — only when required by applicable law, court order, or legal process

SMS Opt-In Information: As stated in Section 5, SMS opt-in data and phone numbers collected for SMS communications are never shared with any third party for marketing purposes, without exception.

8. Data Security

We implement reasonable and appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, misuse, or destruction. These measures include:

SSL/TLS encryption for data transmission

Secure server infrastructure

Access controls limiting who can view your data

Regular security reviews and updates

While we take every reasonable precaution to protect your information, no method of electronic transmission or data storage is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any known breaches.

9. Data Retention

We retain your personal information only for as long as necessary to:

Provide our products and services to you

Complete and document your transactions

Maintain accurate business records

Comply with applicable legal, tax, and regulatory obligations

Resolve disputes and enforce our agreements

When information is no longer required for these purposes, it will be securely deleted or permanently anonymized.

10. Your Rights & Choices

Depending on your location and applicable law, you may have the right to:

✅ Access — Request a copy of the personal information we hold about you

✅ Correct — Request correction of inaccurate or incomplete information

✅ Delete — Request deletion of your personal information (subject to legal exceptions)

✅ Restrict — Request that we limit certain processing of your data

✅ Portability — Request a copy of your data in a portable format

✅ Withdraw Consent — Where processing is based on consent, withdraw it at any time

✅ Opt Out of Marketing — Unsubscribe from emails or reply STOP to SMS at any time

To exercise any of these rights, please contact us using the information in Section 16 below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

11. U.S. State Privacy Rights

Residents of certain U.S. states — including but not limited to California, Virginia, Colorado, Connecticut, and South Carolina — may have additional privacy rights under applicable state privacy laws, including the right to:

Know what categories of personal information we collect and why

Access your specific personal information

Correct inaccurate personal information

Request deletion of your personal information

Appeal certain privacy-related decisions we make

We do not sell personal information and do not share personal information for cross-context behavioral advertising in any manner that requires an opt-out under applicable state law.

To submit a request or appeal, please contact us using the information in Section 16.

12. Children's Privacy

Our website and services are intended for adults aged 18 and older. We do not knowingly collect, solicit, or store personal information from children under the age of 13.

If we become aware that we have inadvertently collected personal information from a child under 13, we will promptly delete it. If you believe we may have collected information from a child, please contact us immediately.

13. Third-Party Websites

Our website may contain links to external third-party websites. We are not responsible for the privacy practices, security standards, or content of those websites.

We strongly encourage you to review the privacy policy of any third-party website you visit before providing any personal information.

14. Health & Wellness Disclaimer

The information provided on this website is for educational and informational purposes only and does not constitute medical advice, diagnosis, or treatment.

Our products and services are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Always consult your physician or a qualified healthcare professional before making any health-related decisions, beginning any supplement or wellness program, or using any prescription medication.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or service offerings.

When changes are made, we will:

Post the updated policy on this page

Update the "Last Updated" date at the top of this document

Your continued use of our website after changes become effective constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

16. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Veya Health LLC
🌐 Website: joinveyahealth.com
📧 Email: [email protected]
📞 Phone: +1 980-477-4307
📍 Mailing Address: 205 Concord Rd. Ste A, Anderson, SC 29621, United States

17. Protected Health Information (PHI)

1. How We May Use and Disclose Your Protected Health Information (PHI)

We are permitted or required by federal law (HIPAA) to use and disclose your Protected Health Information (PHI) in the following ways:

A. Uses and Disclosures for Treatment, Payment, and Health Care Operations

Treatment: We may use and disclose your PHI to provide, coordinate, or manage your health care and related services. This includes consulting with other health care providers, referring you to specialists, ordering laboratory tests, or reviewing imaging reports.

Payment: We may use and disclose your PHI so that the services you receive may be billed to and payment collected from you, an insurance company, or a third party. For example, we may send information about your diagnosis and treatment plan to your health insurer to verify coverage or obtain prior authorization.

Health Care Operations: We may use and disclose your PHI for operational and administrative activities necessary to run our practice, assess quality of care, train staff, conduct audits, and ensure regulatory compliance.

B. Uses and Disclosures Permitted Without Your Authorization or Opportunity to Object

Required by Law: When mandated by federal, state, or local law.

Public Health Activities: To prevent or control disease, injury, or disability; to report vital events (such as births or deaths); to report adverse reactions to medications; or to notify public health authorities of suspected communicable diseases.

Victims of Abuse, Neglect, or Domestic Violence: To notify government authorities if we reasonably believe an individual is a victim of abuse, neglect, or domestic violence, consistent with legal reporting requirements.

Health Oversight Activities: To health oversight agencies for activities authorized by law, such as audits, investigations, inspections, and licensure reviews.

Judicial and Administrative Proceedings: In response to a court order, administrative tribunal order, subpoena, discovery request, or other lawful process.

Law Enforcement Purposes: As required by law or in specific permitted circumstances, such as identifying or locating a suspect, witness, or missing person, or reporting criminal conduct on our premises.

Coroners, Medical Examiners, and Funeral Directors: To identify a deceased individual or determine the cause of death.

To Avert a Serious Threat to Health or Safety: When necessary to prevent or lessen a serious and imminent threat to your health and safety or the health and safety of the public or another person.

Specialized Government Functions: For military and veterans' activities, national security, intelligence activities, or protective services for the President and foreign dignitaries.

Workers’ Compensation: As authorized by and to the extent necessary to comply with state workers' compensation laws or similar programs.

C. Uses and Disclosures Requiring an Opportunity to Agree or Object

Individuals Involved in Your Care or Payment for Care: Unless you object, we may disclose relevant PHI to a family member, relative, close personal friend, or any other person you identify as involved in your care or payment for your care.

Disaster Relief: We may share PHI with public or private disaster relief organizations (such as the Red Cross) to coordinate your care or notify family members of your location and general condition.

D. Uses and Disclosures Requiring Written Authorization

Marketing: We will not use or disclose your PHI for marketing communications without your written authorization, except for face-to-face communications or promotional gifts of nominal value.

Sale of PHI: We will not sell your PHI without your explicit written authorization.

Psychotherapy Notes: Most uses and disclosures of psychotherapy notes (if applicable) require your written authorization.

Other Uses: Any other uses and disclosures not described in this policy will be made only with your written authorization. You may revoke an authorization in writing at any time, except to the extent that we have already taken action in reliance on it.

2. Individual Rights Regarding Your Protected Health Information

You have the following rights regarding the health records we maintain about you:

Right to Inspect and Obtain Copies: You have the right to inspect and receive a paper or electronic copy of your medical and billing records (the Designated Record Set). We may charge a reasonable, cost-based fee for supplies, postage, and electronic media.

Right to Amend Your Records: If you feel that PHI we have about you is incorrect or incomplete, you have the right to request an amendment for as long as we maintain the information. We may deny your request under certain circumstances (e.g., if the information is accurate and complete, or was not created by us), but we will provide you with a written explanation within 60 days.

Right to Request Restrictions: You have the right to request restrictions on how we use or disclose your PHI for treatment, payment, or health care operations. We are not required to agree to your request, with one exception: If you pay for a service or health care item entirely out of pocket and request that we not submit PHI related to that item to your health plan, we must honor that restriction.

Right to Request Confidential Communications: You have the right to request that we communicate with you about your health and medical matters in a specific way or at a specific location (e.g., calling a specific cell phone number instead of your home phone, or sending mail to an alternate address). We will accommodate all reasonable requests.

Right to an Accounting of Disclosures: You have the right to request a list of disclosures we have made of your PHI for purposes other than treatment, payment, health care operations, or disclosures made pursuant to your written authorization. You may request an accounting for a period of up to 6 years prior to the date of your request.

Right to a Paper Copy of This Notice: Even if you agreed to receive this notice electronically, you have the right to obtain a paper copy upon request at any time.

Right to Breach Notification: You have the right to be notified in writing following a breach of your unsecured PHI.

How to Exercise These Rights

To exercise any of these rights, you must submit a formal written request to our Privacy Officer. Your request must clearly specify the right you wish to exercise and provide sufficient detail (such as specific records or alternate addresses). We will respond to written requests within statutory timeframes (generally within 30 calendar days for access requests, with a possible 30-day extension if permitted by law).

3. How to File a Complaint

If you believe your privacy rights have been violated, you may file a complaint with us or with the federal government.

Filing with the Practice: Contact our Privacy Officer directly in writing or by telephone:

Privacy Officer: Scott Brooks

Practice Name: Veya Health

Address: 205 Concord Rd. Ste A, Anderson, SC 29621

Phone Number: (864)245-0730

Email: [email protected]

Filing with the U.S. Department of Health and Human Services (HHS): You may file a complaint with the Office for Civil Rights (OCR) by mailing a letter to:

U.S. Department of Health and Human Services

200 Independence Avenue, S.W.

Washington, D.C. 20201

Or via the OCR Complaint Portal at: https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf

Non-Retaliation Policy: You will not be penalized, retaliated against, or denied care for filing a complaint.

4. Statement of Our Legal Duties

Maintaining Privacy and Security: We are required by law to maintain the privacy and security of your protected health information.

Providing Notice: We are required by law to provide you with this Notice of our legal duties and privacy practices with respect to the PHI we collect and maintain about you.

Abiding by Terms: We are required to abide by the terms of the Notice currently in effect.

Changes and Revisions: We reserve the right to change the terms of this Notice and to make the new notice provisions effective for all PHI we maintain. Whenever a material change occurs, we will post the revised Notice in our office, publish it on our website, and provide a copy upon request.

Effective Date of Notice: August 18, 2026